How can we help?
Answers for shop owners. Can’t find yours? Ask a question.
For shop owners
Signing up, your stamp, rewards and billing.
16 answers
Getting started
- What is ohmystamp?ohmystamp is a tap-to-stamp loyalty service for small shops.Views: 13
- How much does it cost?One plan: CA$20 per month, or CA$200 per year (two months free).Views: 142
- When can I start after signing up?Your shop is active the moment your payment goes through.Views: 12
- My kit arrived. What do I do with it?Tap the stamp with your own phone once.Views: 15
- How do I set up my reward?In your dashboard go to Settings → Rewards and set how many stamps earn the reward, and what the reward is (a percentage off or a free item).Views: 10
Your customers
Running your shop
- What if a customer's phone doesn't support NFC?Two options.Views: 15
- What if someone taps twice in a row?A second tap within 30 seconds is ignored, so accidental double taps don't give extra stamps.Views: 10
- I lost my stamp, or it stopped working.In your dashboard open Menu and press Report lost / damaged tag.Views: 18
- What do you do with my customers' personal information?Phone numbers and other identifying details are stored encrypted.Views: 13
- I have more than one location.One stamp equals one subscription.Views: 12
- How do I cancel?In your dashboard go to Settings → Billing and press Cancel subscription.Views: 15
- Do you offer refunds?No refunds.Views: 17
- How do I reach you?Use Ask us — a private message to us from your account.Views: 17